Q: What do I need to install Onboardi on my website?

You need to paste a single tag before the closing tag on your website. That's the entire installation. It works with any website — HTML, React, Next.js, Vue, WordPress, or any other platform. No npm packages, no build steps, no server-side changes.

Question 1

How do I get started with Onboardi.ai?

Accepted Answer

Create an account, paste your website URL, and Onboardi crawls your site and builds a knowledge base automatically. Once the crawl finishes (usually under a minute), you get a script tag to paste into your website — and your AI assistant is live. The whole setup takes about 2 minutes.

Question 2

How long does it take to set up Onboardi?

Accepted Answer

About 2 minutes from signup to a working AI assistant on your site. You paste your URL, wait for the automated crawl to finish, then add a single script tag to your website. There's nothing to configure — the widget automatically adapts its design to match your site.

Question 3

Do I need to write any content or FAQ manually?

Accepted Answer

No. Onboardi automatically crawls your website, extracts your existing content, and uses it to answer your users' questions. You don't need to write a single FAQ entry, help article, or canned response. If the AI can't answer something, you can add custom knowledge later — but the automated crawl covers most cases from day one.

Question 4

What do I need to install Onboardi on my website?

Accepted Answer

You need to paste a single

Question 5

Does Onboardi work with my tech stack?

Accepted Answer

Yes. Onboardi works with any website that supports JavaScript — static HTML, React, Next.js, Vue, Angular, Svelte, WordPress, Webflow, Squarespace, and more. The widget loads via a script tag and runs inside an isolated Shadow DOM, so it won't conflict with your existing styles or scripts.

Question 6

How does Onboardi.ai work?

Accepted Answer

You provide your website URL, and Onboardi automatically crawls your site (up to 50 pages, 2 levels deep), extracts the content, and builds a vector-based knowledge base. Then you add a script tag to your site, and an AI-powered chat widget appears — answering your users' questions using the knowledge it learned from your content.

Question 7

How does the AI know about my product?

Accepted Answer

Onboardi uses an automated crawler (Playwright-based) that reads your website pages just like a browser would. It extracts the meaningful content — stripping out navigation, footers, and scripts — then splits it into chunks and stores them as vector embeddings. When a user asks a question, the AI retrieves the most relevant chunks and generates an answer grounded in your actual content.

Question 8

What pages does Onboardi crawl?

Accepted Answer

Onboardi crawls up to 50 pages on your domain, following links up to 2 levels deep from your starting URL. It stays on the same domain — it won't crawl external links. You can also add up to 5 additional URLs (like documentation on a subdomain) during setup to expand the knowledge base.

Question 9

Can I add custom content to the knowledge base?

Accepted Answer

Yes. Beyond the automatic crawl, you can add custom knowledge in two ways: paste text directly, or provide additional URLs for Onboardi to crawl and index. This is useful for content that lives outside your main site — like docs on a separate domain or internal knowledge you want the assistant to know.

Question 10

How does the widget match my website's design?

Accepted Answer

The widget automatically adapts its visual appearance — colors, fonts, border radius, and shadows — to match your website. On first load, it collects style information from your page and uses AI to generate a matching theme. The generated theme is validated for accessibility contrast (WCAG AA) and cached for instant loading on return visits. You can also customize the theme manually in the admin dashboard.

Question 11

How often should I update the knowledge base?

Accepted Answer

Whenever your product or website content changes significantly. You can recrawl your entire site or individual pages from the admin dashboard at any time. The crawl doesn't happen automatically on a schedule — you control when to update, so the knowledge base always reflects the content you want.

Question 12

What can the AI assistant answer?

Accepted Answer

The assistant answers questions based on your website content — product features, pricing, setup guides, how-to instructions, and anything else your site covers. It doesn't make up information. If a question can't be answered from the knowledge base, the assistant tells the user and offers to collect their email for follow-up.

Question 13

What happens when the AI can't answer a question?

Accepted Answer

When the AI doesn't have enough information to answer, it lets the user know and offers to collect their email so you can follow up personally. The unanswered question is saved in your dashboard — you can review it, respond, and even add the answer to the knowledge base so the assistant handles it next time.

Question 14

Can I see what questions my users are asking?

Accepted Answer

Yes. Every conversation is saved in your admin dashboard. You can see full message histories, track which questions get answered and which don't, and review satisfaction ratings from users. The dashboard also highlights unanswered questions and negatively-rated responses so you can act on them.

Question 15

Does Onboardi collect emails from users?

Accepted Answer

Only when the AI can't answer a question. In that case, the assistant offers to collect the user's email so you can follow up. This happens naturally within the chat — no pop-ups, no forced forms. You can customize the unanswered-question message and the post-email confirmation in your widget settings.

Question 16

Can I customize the widget's appearance and behavior?

Accepted Answer

Yes. From the admin dashboard you can customize the widget's welcome message, suggested questions, input placeholder text, and fallback messages. You can also override the AI-generated theme with custom colors, fonts, and styles — or reset to the auto-generated theme at any time.

Question 17

Does the assistant remember previous messages in a conversation?

Accepted Answer

Yes. The assistant maintains context within a single session — it remembers what the user asked earlier in the same conversation and can handle follow-up questions naturally. Context does not persist across separate sessions.

Question 18

Can the AI answer general questions outside my knowledge base?

Accepted Answer

By default, the assistant only answers questions using your knowledge base — it won't speculate or pull from general knowledge. You can enable a "general knowledge" mode in settings, which lets the assistant use broader AI knowledge as a fallback (clearly labeled as not specific to your product). Most users keep this off for accuracy.

Question 19

Is Onboardi.ai free?

Accepted Answer

Onboardi.ai is free during the beta period — no credit card required, no usage limits beyond the standard crawl capacity. After beta, pricing will be based on real usage patterns and value delivered. The goal is to keep it affordable for solo founders and small teams — the target range is $29–99/month.

Question 20

Will there be a free tier after beta?

Accepted Answer

Pricing details after beta haven't been finalized yet. The pricing model will be shaped by how beta users actually use the product and where they experience the most value. Sign up during beta to lock in early access and help shape the pricing.

Question 21

How many pages can Onboardi crawl?

Accepted Answer

During the beta, Onboardi crawls up to 50 pages per agent from your website, plus up to 5 additional URLs you provide manually. For most small SaaS products, 50 pages covers the full site. If your site is larger, the crawler prioritizes pages closest to your starting URL.

Question 22

How does Onboardi handle user data?

Accepted Answer

Onboardi stores conversation data (messages and optional email addresses) to provide the chat functionality and the analytics dashboard for site owners. Data is stored securely and is only accessible to the site owner through the admin dashboard. Onboardi does not sell user data or use it for advertising.

Question 23

Is conversation data used to train AI models?

Accepted Answer

No. Onboardi uses OpenAI's API to generate responses, but conversation data is not used to train OpenAI's models (per OpenAI's API data usage policy). Your users' questions and the assistant's responses stay within your Onboardi account.

Question 24

Can I delete user conversations?

Accepted Answer

Yes. You have full control over conversation data in the admin dashboard. You can view and manage individual chat sessions. Deleting an agent removes all associated data including conversations, knowledge base entries, and themes.

Question 25

Does the widget load third-party scripts on my users' browsers?

Accepted Answer

The Onboardi widget loads a single JavaScript file from Onboardi's CDN. It runs inside an isolated Shadow DOM so it doesn't interfere with your site. The widget communicates with the Onboardi API to serve chat responses. No additional third-party trackers, analytics scripts, or advertising pixels are loaded.

Question 26

The widget isn't appearing on my website — what should I check?

Accepted Answer

First, verify the script tag is placed before the closing tag and that the data-api-key attribute matches your agent's API key. Then check your browser's developer console for errors. Common issues: the script URL is blocked by a content security policy, the domain isn't in your agent's allowed domains list, or the agent hasn't finished its initial crawl yet.

Question 27

The AI gives wrong or outdated answers — how do I fix this?

Accepted Answer

Recrawl your website from the admin dashboard to refresh the knowledge base with your latest content. If specific pages are outdated, you can recrawl individual pages instead of the full site. You can also add custom knowledge entries to correct or supplement the AI's answers for specific topics.

Question 28

The crawl failed or found very few pages — why?

Accepted Answer

The most common reasons: the website blocks automated access (bot protection), the site requires authentication to view content, or the pages are rendered entirely with client-side JavaScript that the crawler can't access. Try ensuring your main content is accessible without login and that your site doesn't block headless browsers. If the issue persists, you can add content manually via custom knowledge.

Question 29

Can I use Onboardi on multiple websites?

Accepted Answer

Yes. You can create multiple agents — one per website. Each agent has its own knowledge base, widget configuration, and theme. This is useful if you run several products or want separate assistants for different domains.

Question 30

How is Onboardi different from tools like Intercom, SiteGPT, or Chatbase?

Accepted Answer

Onboardi is purpose-built for SaaS onboarding — not general customer support or generic chatbot building. The key differences: Onboardi is fully automated (you provide a URL, it does the rest — no manual knowledge base setup), it adapts its design to match your site automatically (most competitors require manual theme configuration), and it's priced for solo founders and small teams, not enterprise budgets. Tools like Intercom are powerful but complex and expensive. SiteGPT and Chatbase offer AI chat but lack the onboarding focus and the automated feedback loop (seeing what users can't find).

Frequently Asked Questions

Getting Started